Frequently Asked Questions for donors

• Will the Humanitarian Coalition issue me a receipt for my donation?
• How long will it take before I receive my receipt?
• Why haven’t I received my receipt yet?
•What is the Emergency Response Fund?
• Do I have to claim donations the same year that I make them?
• I am an artist and I donated a piece for a fundraising event. Will I get a receipt?
• I contributed to the Humanitarian Coalition by purchasing donated artwork or purchasing an item in a fundraising auction. Will I receive a receipt?
• I mailed in donations from multiple donors. Will they all receive individual receipts?
• Can I donate to the Humanitarian Coalition in any currency?
• Can I donate to the Humanitarian Coalition on behalf of someone else?
• Why is it better to donate online?
• How can I make sure I receive correspondence in my choice of the official languages?
• I am moving but I want to continue to receive correspondence from the Humanitarian Coalition. How do I change my address?
• Where can I find out more about claiming donations on my tax return?

Q: Will the Humanitarian Coalition issue me a receipt for any donation?

A: The Humanitarian Coalition will issue receipts for all donations greater or equivalent to $10.00.


Q: How long will it take before I receive my receipt?

A: Online donations are processed automatically and an electronic receipt should be delivered to your e-mail account within an hour following your donation. For mailed-in donations, it typically it takes about 15 business days to issue your receipt after we have received your cheque.  Phone donations are subject to the same delay period as mailed in donations.
If for any reason you do not receive your receipt within the above timelines, please contact the Humanitarian Coalition at


Q: Why haven’t I received my receipt yet?

A: The most likely reason why you have not received a receipt is that an error has been made in your contact information. To update your contact information or request a new receipt, contact .
If you donated online, you should have received your receipt immediately at the e-mail which you provided while making your donation. It is possible that your junk-mail filter may have blocked this receipt and we encourage you to check you junk mail folder to be sure it has not been redirected there.  If you cannot find your receipt, you may request a new one be issued by writing to us at


Q: What is the Emergency Response Fund?

The Emergency Response Fund increases the HUMANITARIAN COALITION’s members’ capacity to respond quickly and effectively to humanitarian disasters as they happen around the world. When you donate to this fund, your donation will be automatically channelled to the next disaster for which the HUMANITARIAN COALITION launches an active appeal for donations.

 


Q: Do I have to claim donations on my tax return the same year that I make them?

A: No. You can claim your donation on any one of your tax returns over five years after the donation was made.  But you can only claim it once.


Q: I am an artist and I donated artwork for a fundraising event. Will I receive a receipt?

A: Yes. You will receive a receipt for the value of the artwork you donated. For this to be possible, we will require an independent valuation by an expert (for example, a gallery owner).  If you have any questions about the process to follow, please contact us at


Q: I contributed to the Humanitarian Coalition by purchasing donated artwork or purchasing an item in a fundraising auction. Will I receive a receipt?

A: You may receive a receipt only for the amount of your donation that is above the value of the item you purchased.  As per the regulations applied by the Canada Revenue Agency, when you receive something of value in exchange for your donation you may only be issued a charitable donation receipt for the value of the donation above the value of the good or service you received. 
For more information, visit http://www.cra-arc.gc.ca/chrts-gvng/dnrs/menu-eng.html


Q: I mailed in donations from multiple donors. Will they all receive individual receipts?

A: In order for each donor to receive a separate receipt, they will need to provide their names, addresses and donation details for each donation. Click here to print a donor form to send in with your donations.


Q: Can I donate to the Humanitarian Coalition in any currency?

A: No. Please only send donations in Canadian dollars.


Q: Can I donate to the Humanitarian Coalition on behalf of someone else?

A: Yes. But please make sure to include the right contact information for the person you want to receive the receipt. Click here to print a donor form to send with the donation.


Q: Why is it better to donate online?

A: When you send your donation online it is both cheaper and faster to process. You will receive your receipt sooner and we save the cost of printing and mailing it to you. By donating online, you are saving the Humanitarian Coalition as much as $2 per donation!


Q: How can I make sure I receive correspondence in the official language of my choice?

A: Your language of choice is automatically set by the language in which you make your donation. For example, if you make a donation from the English version of the Humanitarian Coalition website, you will receive correspondence in English. Though it does not happen often, errors can occur when we are experiencing high volumes of donations, particularly on the phone.  If you receive correspondence in the wrong language, please send a request to change this to .


Q: I am moving but I want to continue to receive correspondence from the Humanitarian Coalition. How do I change my address?

A: Send an email to with your name and your old and new address information. We will confirm when we’ve updated your information in our records.


Q: Where can I find out more about claiming donations on my tax return?

A:  For more detailed information, visit the CRA website at http://www.cra-arc.gc.ca/chrts-gvng/dnrs/menu-eng.html.